ImportFlooring.com guarantees the lowest prices nationwide! If you should find a rug for a lower price from a competitor, an online store, or a catalog for the same quality rug we carry, we will not only match it by 100%, but we will decrease the lowest price by an additional 10%. We will do this even if it is a promotional offer, in appreciation of your bringing it to our attention.
To receive this refund, prior to placing an order, fax us the catalog page or newspaper clipping where you saw the merchandise advertised. If you saw the item on the web, simply email us at Customer Service with the address of the web page. Once you have done this we will submit a reply within the next 24 hours.
We include a 30 day satisfaction guarantee for our Import Flooring, which starts from the time you receive your order. You will be responsible for the shipping charges to return the product to our company and the costs of shipping products to you.
Low price Guarantee
We pride ourselves with having the lowest prices ever. In the unlikely event that a local competitor, catalog, or online web site advertises the same exact rug for less, we will beat the price given by 10% when you place your order. All that we ask is for a reasonable proof of the offer. Email it back to us at Customer Service or call (800) 391-2526.
Customer Service
tel: (800) 391-2526
fax: (323) 846-9990
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What do you mean by natural flooring?
When we talk about our natural flooring, we mean the many area rugs and carpets we manufacture using all natural materials. These earth-friendly and people-friendly natural materials come from sustainable sources, like plant fibers. For instance, our seagrass rugs and mountain grass rugs come from sustainable tall reed like plants.
What are Sisal rugs made from and do they come in decorative colors?
Sisal fiber comes from the agave plant. Although the agave is native to Central America, good sources of regulated sisal are African plantations in Tanzania and Kenya.
Sisal fibers are hardwearing and can be woven into an assortment of weave patterns. Sisal area rugs are natural sound absorbers, which makes them ideal for apartment or condo living. They are also naturally fire resistant.
Natural sisal has sheen to it and is usually cream to light yellow in color.
Sisal is easily dyed and comes in an assortment of popular eye-catching colors.
  
Tip: To protect against mold and mildew, keep natural fiber rugs in well ventilated areas.
What are the differences between seagrass and mountain grass rugs?
Seagrass is grown in saltwater marshes or cultivated in fields that have been flooded with saltwater. The long grass is harvested and dried so it can be woven into a variety of attractive weave patterns.
Seagrass comes in a variety of green hues, from light sage to olive. Seagrass rugs usually have a distinctive hay-like smell at first, which lessens over time.
Mountain grass grows in the highland fields of China. Like seagrass, mountain grass is naturally stain resistant and repels liquids.
Rugs made from mountain grass are not as green in color and they have a waxy wood-like appearance. Colors range from light golden shades to warmer browns.
Below are seagrass and mountain grass rugs in a basket weave style.
 
Seagrass
Mountain Grass
What about Jute?
Jute comes from a tall plant that grows in hot wet regions of Bangladesh and India. The fiber is taken from the inner bark of these long stalks.
Traditionally used to make carpet backing, the use of jute in the flooring industry has grown. Many linoleum floor coverings are made using jute.
Natural jute ranges in color from light tans to darker browns and these color variations are what give natural jute area rugs a distinctive look.
Jute area rugs can be dyed into lively colors and make great decorative accent rugs for bedrooms and low traffic areas in the home or office.
I love the look and texture of bamboo. Are bamboo rugs hard to care for?
Bamboo rugs are very easy to care for. A damp cloth or mop is all that is needed for occasional cleaning.
For outdoor use, make sure that your bamboo rug is not exposed to direct sunlight for long periods of time or it will fade.
The main thing to remember about bamboo rugs is that they can be scratched. To prevent scratching, put protective felt pads on chairs and table legs.
What about backing materials? Can I be sure my area rug will stay in place?
Our sisal rugs, seagrass and mountain grass rugs are backed with non-slip latex. Not only does latex keep area rugs anchored in place, it helps with cleaning. Dirt that gets trapped under a rug can act like sandpaper on your floors. Latex backing traps the dirt so it can easily be vacuumed.
Jute backing is used on our wool and sisal blend area rugs, which like latex backing protects floor surfaces. Our bamboo rugs are backed with felt to help hold them in place and to protect the surface from scratching.
We always recommend a rug pad for extra non-slip safety and to extend the life of your area rugs.
Will the area rug I order look exactly like the sample?
Each area rug you order from Import Flooring is a one-of-a-kind Mother Nature original.
Your area rug will always be somewhat unique because of the color variations caused by natural growing conditions. Naturally woven floor coverings will often have irregular weave patterns, as well.
So, although your area rug will not be a fiber-by-fiber replica of your sample, most people agree that this adds to the distinctive beauty of an all natural area rug.
What is the best size for an area rug?
There really isn’t a one size fits all for area rugs.
Choosing the size of your area rug will depend on several things:
- Shape and size of the room
- The function you want the rug to have
- Personal preference
- Budget considerations
Area rugs can be used to delineate different areas in an open floor plan. In a sitting room, you may want the chairs and sofa to border the area rug.
To create a cozy conversational area, a floor plan can help. Try several different arrangements with the same sized area rug, so that in the future you can move pieces and re-arrange furniture for a fresh look.
Can natural fiber be used for wall to wall covering and is it easy to install?
Sisal, Seagrass, Mountain grass and Wool/Sisal blends all create beautiful wall to wall looks.
Having said that, installation procedures are somewhat different than with synthetic carpet installations. Look for a professional carpet installer who has experience working with natural products.
What is different about maintaining natural flooring and what can I expect?
Earth friendly natural fiber area rugs have variable characteristics, which is something you won’t find with synthetic rugs and carpets.
Here’s what you can expect:
- A few plugs. During manufacturing, fibers are tied off at random points.
- Jute rugs might have slight weave irregularities.
- Loop sizes and bowing variations can occur.
- Color dyed natural fibers can fade over time. To preserve your rugs colors avoid placing them in direct sunlight.
Important maintenance tip: To avoid problems with mold and mildew, keep your natural area rugs away from high humidity or damp conditions.
Don’t see your question answered? Contact us with your questions and concerns. We’ll be glad to help.
Customer Service
tel: (800) 391-2526
fax: (323) 846-9990
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A thorough cleaning of the covering is recommended every six months, or once a year, depending on traffic received.
Vacuuming
Proper vacuuming requires both suction and brushing action. Either an upright or canister type vacuum cleaner can be used. For best results, vacuum from different directions making several passes over the area.
Heavy traffic areas require the most attention and should receive regular vacuuming to reduce soil build-up and prolong the beauty and life of the carpet.
For hand-tufted rugs such as wool and shag, you should go over your carpet regularly using an upright vacuum cleaner that has beater-bar action (but no teeth or combs). For everyday cleaning, simply shake the rug to remove loose dirt and fluff pile.
Always refer to care tags attached to your rugs for specific instructions.
Removing spills and stains
If possible, clean up a spill immediately after it occurs. If it is a liquid spill, blot up as much as you can with a clean, undyed cloth, pressing firmly all around the spill to absorb as much of the liquid as possible. If the material is solid, scrape up what you can with a spoon or spatula. Dampen cloth with the proper cleaning agent for the type of stain. Wipe the area gently, working from the outer edge to the center of the spot. Turn the cloth frequently so it is always clean, and do not saturate the carpet or get it excessively wet. Repeat this process until the spot is removed. Dry the carpet by weighing down a pad of absorbent tissues or cloth to absorb the moisture, then circulate with a fan or hair dryer.
- For spot-cleaning, use a mixture of water with a very small amount of detergent (such as a neutral one used for hand-washed garments) or a household solvent.
- Use as little cleaner as possible to avoid excessive wetting which may damage the carpet.
- Removing stains with color in them may require extra effort, and some stains containing dyes such as ink, lipstick, paint or shoe polish may be impossible to remove.
- If you are unable to remove a stain, consult a professional carpet cleaner .
Cleaning
If possible, rotate your rug every six months, to change the traffic pattern on the surface of rug.
Should your floor coverings require a total cleaning, it is important to insure that a cleaning method using hot water extraction or wet shampooing should NOT be used. These methods can cause shrinkage and staining of natural fibers. For an overall cleaning it is best to consult a professional who has experience with Natural Fiber Floor covering.
Professional dry extraction methods of cleaning are recommended.
With proper maintenance and care your Natural Floor Coverings will remain beautiful and functional for years. However, be aware that natural fibers may not be the best choice for every condition. Also, the responsibility for cleaning and maintaining lies with those who perform the task. These cleaning and maintenance guidelines provide a practical guideline to keeping the floor covering looking its best. No warranty is expressed or implied.
Customer Service
tel: (800) 391-2526
fax: (323) 846-9990
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Claims
Our company's objective is to ship all merchandise free of any defects. Should there be any claims, we will do whatever possible to resolve any claim in a timely manner. We stand behind our products and our service and will correct any errors promptly.
Please note that it is the customer's responsibility to take the time to inspect the goods and make sure he/she have received the correct style, color and size; and that the goods have no visual defects. Shipments should be inspected immediately upon arrival for shipping damage. Concealed freight/carrier damage can be detected only by unwrapping the package and thoroughly inspecting the rug itself.
We will correct any of our errors and replace any defective product as long as the problem is brought to our attention within 15 days guarantee and before any cutting or installation has taken place. We will not honor claims that arise due to improper installation and/or maintenance.
Please remember that color of the material purchased may not be an exact match to the color of the sample you have, or the samples shown on this website, due to natural changes occurring during different seasonal growing conditions.
Customer Service
tel: (800) 391-2526
fax: (323) 846-9990
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Return Policy
At Import Flooring we take pride in offering high quality area rugs at the unbeatable prices. If after a 30 day trial period, our valued customers are not completely satisfied with their purchase, they can notify us of their intention to return the item(s) for a complete refund.
The first step is to get return authorization from our Customer Service department, by calling 1-800-391-2526. This will get the refund process started. Next, the merchandise is to be sent back to us in the condition that it was received. Once the rugs or carpet is returned to us, we’ll issue the refund.
Please note the following:
- Shipping charges on all returned items are the customer’s responsibility.
- Items must be returned in the original packaging material. (If the original packaging is no longer available we can send you appropriate packing materials.)
- This offer does not include custom rugs, bindings or other made-to-order products.
- There are no returns or refunds on sales items.
- Prices and products are subject to change without notice.
Customer satisfaction is important to us. To avoid returns, we recommend that you order rug and binding samples before making your purchase and that measurements are taken carefully before ordering.
Our Fine Quality Natural Area Rugs
If you’ve never owned a natural fiber carpet or rug, it’s important to note that natural area rugs are characterized by having slight weave and color variations. Unique characteristics add to the beauty of natural rugs and do not indicate poor quality.
Do you have questions about our return policy? Call us at 1-800-391-2526 or E-mail. us. Our customer service department will be glad to help.
Please note that prices, products and options are subject to change without notice. We collect sales tax on all orders shipped within California. No sales tax is collected for any orders shipped outside of California.
Customer Service
tel: (800) 391-2526
fax: (323) 846-9990
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Shipping & Delivery Information
With the help of FedEx© or UPS© ground, Import Flooring provides our customers with Free Shipping to all 48 contiguous states.
General Delivery and Arrival Times
Most rug orders leave our Southern California facility within 2-3 days of ordering. We use UPS, FedEx and other dependable carriers to ship our products. Your merchandise will reach your door within 2-14 business days. Custom rug orders usually take 5-14 days. An Import Flooring service representative will e-mail customers if there are problems that might cause a delay.
In the case of multiple orders, you may not receive all the items together. Larger products are shipped by FedEx National or a comparable carrier.
Unusual delivery situations (many flights of stairs) may require additional surcharges by the freight or cargo carrier.
Import Flooring doesn’t ship to Army or Fleet Post Office (APO or FPO) addresses, P.O. Box addresses or to Guam.
You can get more shipping information or check the status of your order by calling Import Flooring at 1-800-391-2526 or 1-323-846-9999. You can also reach us by fax: 323-846-9990 or e-mail.
Rush Orders and Deliveries
For an additional fee we can rush your order. Ask our customer service department about rush deliveries via e-mail or call us at 1-800-391-2526 or 1-323-846-9999. No rush orders to Canada.
International Shipping Charges
All orders from Alaska, Hawaii and Canada are subject to shipping charges of 25% to 40% based on the sales total. Allow for 50% shipping to Puerto Rico and an additional 100% for the Virgin Islands. Prices shown are in US dollars. Since all items are shipped from the US, Canadian residents should add 5-10 days for delivery.
The customer is responsible for any custom duties, fees and/or taxes on shipments outside the United States.
International Orders
For international orders, please contact customer service at 1-800-391-2526 or 1-323-846-9999. Or email us at info@importflooring.com.
This map shows FedEx Ground service schedules.
Please note: Saturdays, Sundays or holidays are not considered business days when using FedEx Ground. Please consider this when calculating arrival days. The map above is a general representation of transit times, for a specific ZIP/Postal code to ZIP/Postal code transit time, please use the Get Transit Time application under the Ship tab on fedex.com.
Customer Service
tel: (800) 391-2526
fax: (323) 846-9990
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